๐—ช๐—ข๐—ฅ๐—ž๐—ฃ๐—Ÿ๐—”๐—–๐—˜ ๐—ฉ๐—œ๐—ข๐—Ÿ๐—˜๐—ก๐—–๐—˜

Workplace violence is a situation in which a person is abused, threatened, intimidated or assaulted in his or her employment.

Swearing, pranks, arguments, property damage, vandalism, sabotage, theft, physical assaults, psychological trauma, anger-related incidents, rape, arson and murder are all examples of workplace violence.

๐——๐—˜๐—”๐—Ÿ๐—œ๐—ก๐—š ๐—ช๐—œ๐—ง๐—› ๐—œ๐—ฅ๐—”๐—ง๐—˜ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ๐—ฆ

โ–บ Avoid escalating the situation. Remain calm and polite, and try to calm the other person.

โ–บ Once you think the customer has remained his calm, you can ask polite questions to gather more information on the incident. This will help you resolve the problem better and effectively.

โ–บ If you cannot calm the person, ask for help.

โ–บ Work towards the best potential solution to the customerโ€™s problem. If resolving the problem is not in your scope of powers, escalate the issue to the appropriate colleague who can handle it.

For more Safety Tips, follow us at ๐—ข๐—ฆ๐—›๐—– ๐—ฅ๐—ฒ๐—ด๐—ถ๐—ผ๐—ป ๐Ÿฑ and visit our website: ๐ก๐ญ๐ญ๐ฉ๐ฌ://๐จ๐ฌ๐ก๐œ.๐๐จ๐ฅ๐ž.๐ ๐จ๐ฏ.๐ฉ๐ก

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