“We are very pleased to know that our clients in the past year are satisfied with the services that we provide. 2020 has been difficult because we had to develop ways to continue delivering our programs while ensuring everyone’s safety. The shift to the online platform was not easy but we are glad that workers were able to benefit from our efforts and that they find our service very satisfactory,” said Occupational Safety and Health Center (OSHC) Executive Director Noel C. Binag, CE.
The 2020 Client Satisfaction Measure Survey conducted by Fernando Paragas Phd and his team is for the Employees Compensation Commission and OSHC. A total of 2,315 respondents were chosen randomly using stratified sampling based on a sampling frame of ECC and OSHC clients from January 1, 2020 to December 29, 2020. The survey results show a joint net satisfaction rate of 93% and a 99.7 total satisfaction score for OSHC.
“Malaking ang naitutulog”, “malinaw”, “maayos”, “maraming natututunan”, “magaling at mahusay”, “relevant and applicable” were some of the words which clients have used to describe their satisfaction with OSHC services.
Many of the survey respondents for OSHC expressed the usefulness of the occupational safety and health trainings they have undergone on-line. “Madami natutunan kasi about sa safety ang topic.” “Marami akong natutunan na naiaapply ko sa trabaho ko.” “Satisfying naman siya kasi kahit online lang ang training they were able to discuss the topics fluent and clear sa amin, if may hindi naman naintindihan they would explain it again.”
The staff also received very satisfactory scores in each of the statements about them which include knowledge and skill, respect, willingness to help clients, prompt response, and strict and fair implementation of rules and policies. Satisfactory scores were also given on the delivery of information, website, technical services, facilities, and handling
of complaints and records keeping.